Letters | Sunday, 21 December 2008

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Poor services at Melita

On Friday 12th December, our internet connectivity was interrupted at 2:30pm and it was only restored at 9pm. As we are an e-commerce company, we have incurred some loses during this downtime.
The customer care personnel of Melita has been totally incompetent, they were not really understanding the problems we were facing and they were suggesting to send over a technician to our premises in the following days. At a certain point, I was even kept on the phone listening to the music for 7 minutes waiting for the customer care agent to return. No manager was present during all this time to complain too. Businesses cannot afford working with an ISP having incompetent customer care (I would even say non existing).

Henrik Piski
Qormi

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