GO Mobile or No Mobile?

I bought a new mobile from GO Mobile and after 16 days the display developed a fault. I returned it to the shop and instead of changing it, they sent it for repair and offered me a very used mobile which I refused for hygienic reasons. After 17 days they informed me that now thay sent it for repair abroad and this could take from four to five weeks. Is this a reasonabIe time? Is this customer care?

Neville Farrugia
Tarxien

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