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Business • October 10 2004


BOV upgrades 24x7 services

In line with its strategy to increase the number of services available through its 24x7 delivery channels, Bank of Valletta has launched a series of enhancements to services offered through Internet Banking, Telephone Banking, Mobile Banking and the Customer Service Centre, making these channels more user-friendly whilst offering a wider range of innovative services.
One new service available through all the four different channels is the possibility to request an increase in one's BOV Credit Card limit, if and when the need arises. Another upgrade is the functionality to order cheque books of various sizes. Through BOV Internet Banking, the facility to view images of encashed cheques has been enhanced in a way that allows users to view images of encashed cheques that date back to October 2001, whilst the facility that enables viewing of backdated statements of accounts now includes all statements dating back to September 2001. These two services have proved to be very popular especially with business clients who find it ever more convenient to trace cheques and to reconcile their records immediately once a statement is made available on-line.
The Telephone Banking service has been upgraded making it more user-friendly and straight forward whereby a number of functionalities offered through this service have been reorganised within a more concise menu which is simpler to access and use.

 

 





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